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Richmond's #1 Pharmacy
Complaints Procedure
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If you have any comments, suggestions or complaints please speak to a member of staff.
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We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
You may also complain or give feedback to the local ICB:
By post to:
NHS South West London
3rd Floor
120 The Broadway
London
SW19 1RH
By email to: hello@swlondon.nhs.uk
If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line.
If you’re not happy with your complaint outcome, you can contact the Parliamentary and Health Service Ombudsman (PHSO), Telephone: 0345 015 4033.